At Granville Gear, we want all our customers to be 100% satisfied. If you have an issue with shipping damages or anything else, Please contact firstname.lastname@example.org, Once your email is received processing time can take 1-2 business days. We do offer refunds if you change your mind, but you are still responsible for shipping charges.
PURCHASES & PAYMENT
Customers must provide Granville Gear with complete and accurate details when making purchases. Granville Gear is not liable if we are given an incorrect delivery address at the time of purchase or returned goods. Any additional expenses in correcting the order are the responsibility of the customer.
All of our prices are in USD, Granville Gear is not responsible for varying currency conversion rates charged by customers’ banks.
Payment or debiting of your credit/debit card will be completed when you accept to complete the transaction at checkout. Granville Gear uses the WooCommerce and SSL for all transaction protection. Your credit card number cannot be viewed by Granville Gear or any third party.
We take a firm stance against credit card fraud. If your transaction is flagged in our system (suspected fraud), we will check your order by calling you on the given number or email to ensure that the purchase has been made by the credit cardholder. If we find anyone trying to use another person’s details, Granville Gear will report all transaction information to the proper authorities.
Orders are typically processed within 2-3 business days excluding public holidays Customers will be provided with tracking numbers once orders are shipped out. For shipping times & costs, please see our Shipping options.
CANCELLATION OF ORDER
Orders may be cancelled with full refunds less transactional fees as long as products have not shipped.
Standard Shipping Via USPS –flat rate cost is indicated at checkout. If delivery times are equivalent to or faster than USPS Guarantee (3-days), we reserve the right to ship ground
Express Shipping Via USPS – call or email for rates
Express ShippingVia UPS/FedEx(overnight)– call or email for rates
Once your order is shipped you will receive your tracking number via your email entered at checkout.
Express Shipping & Next Day Delivery – Call or email for delivery times.
Granville Gear is not liable for delayed shipping or damage to items in the care of the USPS or any other shipping company.